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Payment options

Ways to pay for your treatment


Telephone

Call our Finance Department between the hours of 10am and 2 pm, Monday to Friday. Outside these hours, please leave a message and a member of the team will call you back.

Telephone Number: 0121 685 4326

Please advise the team that you are a private patient at the Woodlands Suite and you are calling to pay for your treatment. The team will need your name, hospital (R) number and confirmation of the amount quoted. We can accept payment from most major debit and credit cards (Excluding American Express). No surcharge added.

    Online (BACS transfer)

    Our account details are:

    • Sort Code 60-70-80
    • Account Number 10011374
    • Account name The Royal Orthopaedic Hospital NHS Foundation Trust

    Please add an invoice number / account reference number or hospital (R) number in the relevant field.

    NB: The above Ways to Pay are for payments made in Sterling only.

    Payments from overseas accounts

    For payments from overseas accounts:

    IBAN: GB57 NWBK 607080 10011374 BIC: NWBKGB2L

    Consultations


    We do not receive payments for consultations (outpatients’ appointments) with surgeons. This is settled directly between yourself and the consultant (usually you will receive an invoice after your appointment).

    Private Medical Insurance


    About

    If you are paying for your treatment through medical insurance then you will need to liaise closely with your insurance provider at each stage of your treatment. You should be aware of the terms and conditions of your policy and let us know if there are any limitations.

    • It is the patient’s responsibility to ensure they provide the hospital with their policy and pre-authorisation numbers, so we can process your insurance claim. If this information is not complete or inaccurate, we may not be able to process your claim.
    • Please ensure that you have obtained authorisation ahead of any procedures at the hospital. Failure to do so may lead to a delay in receiving your treatment or could result in you incurring the cost yourself.
    • We welcome patient variety of insurance providers including but not limited to: BUPA, AXA, Aviva, Vitality, WPA, Police Mutual
    Check you are covered

    Before you receive any treatment privately, call your insurer and they will give you all the guidance you need and if necessary send you a claim form. The insurer will be able to tell you what you will be covered for when you see the specialist (the consultation fee and perhaps any additional tests the consultant may require on the day for example x-rays, scans, injections or blood tests).

    Getting a referral

    Most medical treatments start with a referral to a specialist from your GP. This may involve your GP signing a claim form. Please note that this may incur a small fee which is usually not covered by your insurance. Your GP may recommend a specific consultant but if you need help with this then the Woodlands Suite can also give you guidance.

    Arranging treatment

    Whether you require a simple outpatient procedure or need major surgery you will be able to discuss a provisional mutual convenient surgery date with your consultant. This date will be confirmed once you have gained authorisation from your insurance and you have completed the pre-assessment process.

    Seeing the specialist

    Please make a note of any medications you are on and check whether you need to bring any previous x-rays or scans to your appointment. On arrival you will be asked to complete an authorisation form confirming the details we have for you are correct.

    During your appointment you and your consultant will decide whether you need any further treatment. Please be aware that it is important that you contact your insurance company again to confirm they will authorise the recommended treatment. Your insurance will provide you with an authorisation number that the hospital will need before they can proceed with your treatment.

    If the consultant has suggested surgery as an option then you will need to attend a pre-assessment appointment. This appointment will ensure everything is in place for your hospital stay and during your recovery stage at home.

    Who pays

    The authorisation number provided by your insurance company will allow the hospital and the consultant to deal directly with your insurance company.

    Please note that your insurance may not pay for everything included in your hospital stay. This may include any medication or equipment you will need to go home with, this can include walking aids, braces and washing and dressing equipment. These costs will be discussed with you before your surgery so you are fully aware of any additional costs that you may incur. Please also note that when in exceptional circumstances an insurer fails to pay an invoice, it will be sent to the recipient of the treatment.

    Discharge

    You will be discharged home with guidance of what to expect over the first few weeks and you will be given contact numbers just in case you need advice. The consultant will arrange a follow up appointment to see you and this may be given to you before you go home or sent afterwards in the post. You will need to contact your insurance company again if the consultant has arranged follow up physiotherapy as this may need additional authorisation.

    Who do we work with

    We work with most major insurance companies including:

    • Bupa
    • Vitality
    • Aviva 
    • Axa
    • WPA

    Self paying


    About

    Our fixed price packages are designed for people who wish to fund their own treatment. Our aim is to give you peace of mind to know that everything you need is covered. We offer competitive pricing and excellent value. We also reinvest our profits into the NHS services at the hospital, so you can be assured that your treatment benefits you and the NHS. 

    If you’re thinking about paying for your private healthcare the following steps will help you to arrange your treatment.

    • Payment is required in full with funds cleared in advance of your admission to the hospital. We may refuse admission if you have not paid in full.
    • You will receive a full quotation in advance of your operation.
    • Your total fee encompasses a package price of hospital, surgeon, and anaesthetist fees.
    • We do not offer the option of flexible pay where the cost of surgery can be split over instalments over a period of time.
    Find out more about private treatment

    Start with a GP appointment to discuss what’s wrong. Your family doctor should be able to provide an initial diagnosis and outline any treatment you need.

    We will be happy to provide you with help and information on how to access private services and the type of specialist you need to see.

    We can also assist you with booking your consultant appointment and provide you with a guide price for each stage of your journey.

    See the specialist

    The GP will provide you with a referral letter for your initial appointment.  Please make a note of any medications you are on and check whether you need to take any previous x-rays or scans to your appointment. Please note that if you are likely to need any additional tests on the day these maynot be included in the consultation fee. The consultant’s secretary will be able to advise if this will be likely before you attend.

    Find out the cost and arrange treatment

    During your appointment you and your consultant will decide whether you need any further treatment, this can be completed as an outpatient or you may need to be admitted to hospital for either an inpatient or day case procedure. We will provide you with a price for the treatment and we have a full range of fixed price packages to give you reassurance and complete peace of mind that the price quoted won’t increase once you’re admitted to hospital.

    Arranging treatment

    Once the treatment has been agreed you will be given all the information regarding your treatment and admission details. You may be required to attend a pre-assessment clinic to ensure everything has been checked prior to your treatment.

    Paying for treatment

    Payment in full is required prior to surgery. This can be arranged via credit /debit card and bank transfer.

    Amenity (NHS) patients


    About amenity patients
    • We offer the option of NHS patients paying for a private room for the duration of your stay in hospital, charged at a rate of £250 per night. Due to the ongoing nature of admissions and discharges it may not be possible to confirm a room with up to as little as 24-48 hours prior to your admission date.
    • For more information, please contact a member of the team on 0121 685 4010.

    Embassy, third party or sponsor


    About Embassy, third party of sponsorship

    We specialise in orthopaedic care tailored to the needs of patients sponsored by embassies, third-party organisations, or individual sponsors. We understand the unique requirements and high standards expected by international entities and provide comprehensive services to ensure seamless medical care. Our dedicated team coordinates directly with sponsors to streamline processes, offering world-class treatment plans, state-of-the-art technology, and personalised care. Trust us to handle all administrative aspects, ensuring a stress-free experience for both patients and their sponsors.

    For more information, if your treatment is being funded through an embassy, third party or sponsor please contact us.